Refund & billing policy

This policy applies to customers who subscribe to paid plans through Stripe Checkout on our website or in the app. It does not change statutory rights you may have under consumer law in your country or state.

If you are a consumer in the European Union or the United Kingdom, you may have a statutory right to withdraw from distance contracts within 14 days of purchase without giving reasons. To exercise this right where it applies, email info@reservoir-risk-solutions.com within that period identifying your account and purchase date. If you requested that performance begin during the withdrawal period and the digital service has already begun at your request, you may owe us a reasonable proportion of the price corresponding to the service supplied until you informed us of your withdrawal.

Where mandatory local consumer law grants broader cancellation or refund protections, those protections control over any conflicting term in this policy.

If you access the product as an invited teammate on someone else’s Team plan, billing and cancellation are managed by the purchaser’s account—you should contact your organization’s administrator.

Paid plans are billed in advance on a recurring schedule (monthly or annual) according to the price you select at checkout. Taxes, if any, are calculated and collected as shown in Stripe Checkout and on Stripe receipts or invoices.

We use Stripe as the payment processor. We do not store your full card number on our servers; Stripe handles card data under its own terms and privacy policy.

All prices are displayed and charged in United States Dollars (USD) unless otherwise stated at checkout.

Unless you cancel before the end of the current billing period (through Stripe as described below), your subscription renews automatically for the next period at the then-current price for your plan and billing interval.

Renewal charges are generally non-refundable once the new period has started, except where applicable law requires otherwise.

If we increase the price of your plan, we will notify you by email to your account address or through the Service at least 30 days before the change takes effect. Your continued subscription after the effective date of the price change constitutes acceptance of the new price. If you do not agree to the new price, you must cancel your subscription before the change takes effect.

You manage ongoing subscriptions in Stripe’s Customer Billing Portal. From the in-app Billing page, use the button labeled “Manage subscription & payment in Stripe” (when shown) to update payment methods, view invoices, or cancel renewal.

What happens when you cancel depends on your Stripe subscription settings (for example, cancellation at the end of the current period versus immediate cancellation). The portal and Stripe emails show the effective date that applies to you.

If the portal link is unavailable or fails, email us at the address below and we will help or provide a portal session when we reasonably can.

If a scheduled payment fails, Stripe will automatically retry the charge according to its standard retry schedule (typically over several days). Stripe may send dunning or retry notices under your Stripe customer settings, and we may also send operational billing notices where our billing-email workflow is enabled.

If payment is not successfully collected after all retries, your access to paid features may be suspended until payment is resolved. To reinstate access, update your payment method through the Stripe Customer Billing Portal or contact us at info@reservoir-risk-solutions.com.

We are not responsible for loss of access to saved cases, data, or features during a suspension period resulting from non-payment.

We may offer a limited demo experience that allows you to explore certain features of the Service before purchasing a subscription. Demo access is provided as-is, may include restricted functionality, and does not constitute a paid subscription. Data entered during demo access is not guaranteed to be retained. If your demo session expires without conversion to a paid plan, demo data may be deleted within 7 days of expiry. Demo access is subject to these Terms and may be modified or discontinued at any time.

To move to a different paid tier or billing interval, use Stripe Checkout from the public Pricing page or the in-app Billing page. Stripe calculates the charge for the new selection according to Stripe’s subscription and invoicing rules in effect for your customer record (which may include proration or invoice items depending on how subscriptions are configured—we do not guarantee a particular proration outcome here).

We do not operate a separate in-app proration calculator; refer to Stripe receipts and the portal for what you were charged.

The Team plan is billed as a single subscription that includes access for up to 5 seats. You are charged the full Team plan price regardless of how many of the 5 seats you actively use. There is no per-seat billing and no partial refund for unused seats.

Seat access is managed through team invitations in the app. You are responsible for managing who has access under your Team plan and for all activity under those seats in accordance with our Terms of Use.

For subscriptions billed monthly, you may email info@reservoir-risk-solutions.com within 7 calendar days of your first successful payment to request a full refund of that first period. We grant such refunds only when, in our reasonable judgment, use remained within initial onboarding or evaluation (for example, account setup, feature exploration, limited test inputs, and no sustained business deployment).

Indicators of sustained production use may include repeated operational exports, prolonged multi-user team operation, or continued commercial reliance on outputs after initial evaluation.

First-payment refund requests for annual subscriptions are reviewed individually. Contact us at info@reservoir-risk-solutions.com and we will respond within 7 business days of receiving your request. Statutory withdrawal and refund rights under applicable EU, UK, or other mandatory consumer law are not affected by this policy.

This discretionary policy does not limit withdrawal, cancellation, or refund rights that cannot be waived under mandatory consumer law where you live, including applicable EU/UK consumer protections.

Except where the law requires otherwise, we do not provide prorated refunds for unused time mid-cycle, unused seats, partial months, or simply stopping use without canceling renewal in Stripe.

If you believe a charge is wrong, email info@reservoir-risk-solutions.com within 30 days of the charge with your account email, approximate date, and amount so we can review it with Stripe. This 30-day window does not limit any rights you may have to dispute charges under applicable consumer law in your jurisdiction. You may also use Stripe or your card issuer’s dispute process where available; abusing chargebacks may result in account closure.